SCICOM

SCICOM

SCICOM is an award-winning Malaysian contact centre outsourcer. We provide customized Business Process Outsourcing (BPO) solutions to our portfolio of clients that consist of multinational companies with global brands by delivering our unique and modular ScicomSourcing^SM solutions. We provide our clients and their customers with 'Total Customer Delight', thereby enhancing the customer experience which ultimately translates into increased brand loyalty and advocacy.

SCICOM's focus is Inbound Premier Customer Service, Technical Support and all forms of associated fulfillment. Since our inception in 1997, we have grown rapidly in numbers and currently have operations in Kuala Lumpur , Cyberjaya, Bangalore, India and Tampa,Florida that collectively service our clients' customers in as many as 34 countries in 23 languages. Our workforce of over 1000 people consists of nationals from Europe, the Middle East, North Africa, India, South & Far East Asia and the USA.

As part of our expansion plans, we have the following career opportunity :-

 

Executive-Technical Support (On-Line Games)
Mandarin Support
Kuala Lumpur (Malaysia) 

 

The Position

• The Executive -Technical Support is required to provide helpdesk support and service  for all enquiries  from Mainland China in relation to on-line games, products and services
• He/she will be required to provide clear written assistance and excellent customer service solutions to users via in -game chat and email as well as  phone support

Requirements for the Role

• Degree holder in any discipline
• 23 years old and above
• Good command of written and spoken Mandarin; ability to speak basic English is an added advantage
• Demonstrated proficiency in typing : minimum of 40wpm
• Knowledge of on-line games and how to play on-line games.
• Effective listening and communication skills
• Multi tasking capabilities
• Ability to work independently as well as part of a team

The Benefits

• Attractive monthly salary (RM3000)
• Quarterly performance related allowance for confirmed staff
• Company will organise and pay for the work permit (applicable to China nationals)
• Company accomodation : furnished condominium unit (shared) (applicable to China nationals)
• Housing allowance if he /she chooses own accomodation (RM500 per month) (applicable to China nationals)
• Annual leave is 15 days
• Medical leave is 14 days per annivesary year
• Insurance and Medical coverage at Executive level
• Dynamic work culture with active employee relations activities
• Comprehensive training and global career path opportunities

 

 

Interested applicants are invited to write-in or e-mail us with a comprehensive resume giving full details of academic qualification, work experience, current and expected salary and other personal particulars to:

Human Resources Department
25th Floor, Menara TA One (Letter box 22-80)
22, Jalan P. Ramlee, 50250 Kuala Lumpur, Malaysia

Or alternatively you may also e-mail us at:
careers@scicom.com.my  

Closing date: 17.03.2013